Spark -Helpline and Tips

PARK HELPLINE

Spark -Helpline and Tips

STEPS
1. First you log in to the site
http://www.spark.gov.in/
Using of Internet explorer 6 or higher is a must..
2. Download and Install Security Certificate (2 files)
3. Allow pop ups from this site ( May be blocked)
4. Log in to the account https://www.spark.gov.in/webspark/
5. Continue using ..... for any doubts free to contact me..


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How to disable popup blocker in Mozilla?
My browser disappears when I login
What are the settings to be done in Internet Explorer to access SPARK?
How to change my password?
How to add an Employee Record?
How to setup Bill Types (Salary Heads) ?
I can't download reports

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Powered by SPARK Live
In addition to the regular telephonic support, you may also avail this online facility to get support quickly, effectively,
and in a timebound manner.
The facility is available from 10 AM to 1 PM & 2 PM to 5 pm on working day

KNOW MORE ON SPARK

SPARK User Manual
Index Contents
1 Introduction
2 Product Features
3 Installation and Operating Instructions
Establishment Interface
4 Administration
4.1 Initialization Modules
4.2 Other Admin Modules
5 Service Matters
5.1 Service Modules
6 Salary Matters
6.1 DDO-SDO Modules
6.2 NGO Salary Matters
7 Queries
7.1 Query Modules
SDO/Employee Interface
8 SDO/Employee Interface Modules

66 comments:

  1. The DDO Code in respect of the Industrial Tribunal, Idukki at Peermade (under the Labour Department) has to be corrected as 340 instead of the existing 390 since the Spark Bill with 340 is not honoured by the Sub Treasury, Peermade. An early action is in this regard is highly solicited. Thanking you.

    ReplyDelete
  2. For the smooth functioning of SPARK Project Nodel Officers of Spark May be Given one Laptop ?a dessktop[ in his /Her charge otherwise office work and others will be interrupted with SPARK activities in most of the offices SPARK Nodal officers are responsible for the salary bill and establishment of the same office

    ReplyDelete
  3. how to pay rivision through spark
    joy

    ReplyDelete
  4. How to new pay revision through spark

    ReplyDelete
  5. user account 250474 sent messages repeatedly in info spark site but no +action found.

    ReplyDelete
  6. My name is V.P. Prakasan, Asst. Director of Fisheries, PEN No. 598966, My SDO code alloted from TReasury 151808, but I cannot access salary bill though spark . Itis known that somebody using the same SDO code so my spark account barred. pls solve the matter.

    ReplyDelete
    Replies
    1. If somebody is already using the sdo code in spark it is assumed that duplication of sdo code is done. The only solution is that you may approach the current sub treasury officer and obtain new code. There is provision in the Treasury software namely TIS to change the SDO code of an existing SDO.

      Delete
    2. please contact your treasury, where you can change your SDO code

      Delete
  7. forgot my pass word

    ReplyDelete
  8. my school DDO CODE IS 16G. BUT IN THE SPARK BILL IS 16B. SO PLEASE CORRECT THE DDO CODE INTO 16G.SCHOOL CODE IS 27005. USERNAME IS 543007. GVHS. IRINGOLE. ERNAKULAM, PERUMBAVOOR.

    ReplyDelete
  9. Is there any means to collect a treasury bill issued in my name through a second party, if Iam unable to personally go to treasury?
    Can the bill be submitted thru my bank a/c

    Joykutty Varghese

    ReplyDelete
  10. MY SCHOOL IS T.D.T.T.I(THIRUMALA DEVASOWM TEACHERS TRAINING INSTITUTE) WORNGLY ENTERED AS THIRUMALA DEVASOWM INSTITUTE AND THE TREASURY IS
    SUB-TREASURY FOR OFFICE SETTING WHAT WE HAVE TO DO

    ReplyDelete
    Replies
    1. Sir,
      Yes, You can change the photo once uploaded, Pls follow these steps MAIN MENU - SERVICE MATTERS -CLICK PERSONAL DETAILS, THEN CLICK UPLOAD PHOTO-SELECT FILE(jpeg not more than 25kb in file size)-save..

      Delete
    2. mY CURRENT photo is with name and date , could I change the current uploaded photo with a NEW ONE. pls reply immediately

      Delete
  11. To Joy Chellimattom : If it is a gazetted bill you can endorse any one in that bill for collecting the same. But if it is Official only the office staff can collect the same. Your DDO can change the endorsement.

    ReplyDelete
  12. To Sarala & VP Prakasan:

    The official SPARK help desk mail has been changed to

    info@spark.gov.in


    Please forward your queries by mail to the info@spark.gov.in

    Thanks & Regards

    SPARK PMU
    Uppalam Road
    Ground Floor,
    Pension Treasury, Building
    Statue, Trivandrum
    Ph: 0471-2579700

    ReplyDelete
  13. A.RAMACHANDRA SHENOYNovember 25, 2011 at 9:08 PM

    sdvbhs Alappuzha Nov 26 10.am we are not able to process our pay revision arr-er blocking with the massage" NO DATA FOUND ON" . PLEASE HELP US OUR COORDINATER`S TEL NO; 9846047878 TKS

    ReplyDelete
  14. sending mail after mail
    at least go thro it
    we are doing it 4 the 1st time
    From ALUVA

    ReplyDelete
  15. how to change the basic pay for an employee?

    ReplyDelete
  16. I have to delete following AG slips from my SPARK Account
    1) AG's Slip, dated : 16/12/201 with effective date 01/01/2011
    2)AG's Slip, dated :16/12/2011 with effective date 01/02/2011

    Unnikrishnan.P
    ( PEN 197088 )
    Ph. No. 9446780608
    unnisrishylam@gmail.com

    ReplyDelete
    Replies
    1. My problem solved by SPARK Authorities within 24 hours.A great support from SPARK
      Thanking you SPARK Authorities & Govt. of Kerala
      Unnikrishnan P
      PEN 197088

      Delete
  17. My friend, Live Stock Inspector of Veterinary Dispensary, Pudukode, Palakkad(Dt), is facing a problem while loging in to SPARK. He is getting the SDO's login window eventhough he is trying to the Estt section. The user name and password are correct. He was getting the correct window earlier ( Two weeks earlier ).

    ReplyDelete
  18. what are the required details for the 'encashment' details?

    ReplyDelete
  19. The DDO Code in respect of the ST. GEORGEs HIGH SCHOOL, PARIYARAM has to be corrected as 482 instead of the existing 304. The Spark Bill till date is not generated to submitt at The Dist. Edl. Office, Irinjalakuda for Counter signature and at Sub Treasury Chalakudy for encashment. The code already used in our bills up to January 2012 is = 2034 16B 482. Request in manual and e-mail are submitted. An early action is in this regard is highly solicited. Thanking you.
    JOSE. M. A., CLERK
    ST. GEORGEs HIGH SCHOOL, PARIYARAM
    Mob: 9446623212

    ReplyDelete
  20. I was appointed as First Grade Overseer (Electrical ) in the Office of the Executive Engineer, Minor Irrigation Division, Thrissur vide ref. Order No. EC1 - 74994/90 dated 02 - 09 - 2004 of the Chief Engineer, PWD Admn., Thiruvanathapuram.. It may be particularly noted that I am an employee in Public Works Department and is get posted in Irrigation Department , Since the technical Staff of Irrigation Electrical Wing is appointed from the Public Works Department. My employment details are provided from the Minor Irrigation Division along with the Irrigation Department staff of that Office for enrolling in SPARK and to get Permanent Employee Number. I got P. E. Number as 474158 while I was working in that Office. Then I transferred to the Office of the Assistant Engineer, PWD Electrical Wing, Medical College Section, Thrissur , vide ref. Order No. EC1 - 17789/07 dated 02 - 06 - 2010 of the Chief Engineer, PWD Admn., Thiruvanathapuram.. When I tried to login SPARK from the new office , my name was not seen among PWD Staff. So I contacted Minor Irrigation Division Office and they informed that to enlist my name among PWD Staff,and to login SPARK from Public Works Department, my old P. E. number is cancelled from the Minor Irrigation Division Office.

    There is no Staff in my present office who get training in SPARK. So I kindly request you to inform me the necessary steps to get new P E Number and password.

    Thanks in advance



    Manoj. V. D.

    ReplyDelete
    Replies
    1. my e -mail id is manojmuttan@yahoo.com

      ph. no. 9249967677

      Delete
  21. i JOINED SERVICE ON 16.06.2011 AS ASST PROFESSOR IN GOVT COLL NEDUMANGAD. MY DEDUCTIONS WERE NOT SANCTIONED TILL SEPT 2011. INBETWEEN I HAD TO TAKE LWA MEDICAL CERTF BASIS FOR 3 MONTHS FROM 1ST SEP TO 24TH NOV 2011. HENCE THOUGH I RECEIVED SALARIES FOR JUNE, JULY AND AUG 2011;ONLY FROM 25TH NOV- 30TH NOV 2011 SAL, I COULD START PAYING THE PENDING INSTALMENTS OF sli AND gis AND ONLY FROM DEC 2011 SALARY GPF SUBSCRIPTION ALONG WITH PENDING AMT IN INSTALMENT (FOR 5 MONTHS TILL APRIL 2012) IS BEING PAID. SINCE IT WAS DONE MANUALLY , IT WENT FINE. NOW THEY WANT US TO SHIFT TO SPARK AND NOBODY KNOWS HOW I CAN SHOW THIS PENDING INSTALMENTS OF GPF IN THE SALARY BILL OF MARCH 2012 AND APRIL 2012.PLEASE HELP ME TO OVERCOME THIS ISSUE. MY EMAIL PRATHIAJ@GMAIL.COM

    ReplyDelete
  22. pls give me a clear information to prossesing surrender bill for vaccation training for primery school teachers by SREEJITH . P LPSA, MALAPPURAM 9446200123

    ReplyDelete
  23. how to process leave salary.

    ReplyDelete
  24. sir Can we change the uploaded photo ?

    ReplyDelete
  25. when processing DA arrear,the diesnon of February is not come in the arrear bill.ie.one days basic pay has not deducted in the arrear bill.The diesnon was entered in salary matters-change in the month-batchdiesnon.
    How overcome this problem?.I am HM of AJB School MUCHEERI(Parli sub dt of Palakkad dt)

    ReplyDelete
  26. how to get DA arrears through spark?

    ReplyDelete
  27. to Kesavanunni - HM

    Sir,
    You enter one day's salary of the employee who was on diesnon through manually drawn option as arrear. Put -(minus) before each figures and give encashment date as date of encashment of April salary bill. Then confirm the entry. After that process the DA arrear.

    ReplyDelete
    Replies
    1. Thanks alot sir.This is usefull for the whole HMs in this subdistrict.Is it need to enter the service history,the yearly changes?(increment)

      Delete
  28. Sir,

    How can I enter the service history of employees? I am totally confused while entering the Basic pay,Order No and Order date.

    ReplyDelete
  29. Sir,
    I cannot process salary for the month of July 12 and merge the DA arrear with the salary bill of the PTCM in the wages.These bills are shown processed but cannot be generated.Transfer of Hakkim PH to GUPS
    KANAKKANTHURUTY is made updated and already gone from this school but not reached to that school. Please consider this request with urgent
    importance and clear the troubleshoots.PEN 514588 GLPS KADAPPARA.PKD DIST.

    ReplyDelete
  30. I have availed HPL 21/5/12 to 9/6/12. How bills for May & June are processed?

    ReplyDelete
  31. Dear anonymous( U can reveal at least your names)

    1. first update your leave account.
    Service matters-Leave-Leave account- HPL
    (if it is not entered you can use 1st option)
    ie, Enter Opening balance. (Please not that the as on date must be before 21/05/0012)
    2. 2nd step is Leave Entry
    Service matters-Leave-Leave Entry
    Select leave type "Half Pay Leave"
    3. Process Salary
    *** Please note that the Leave O/b must be entered very carefully. Editing is not possible after once u confirm it.

    ReplyDelete
  32. To Sujini vas
    how to edit leave account?
    The leave account cannot be edited once you enter it. You can use chat option in home page of https://www.spark.gov.in/ for editing this.They can do it.

    Chat Link
    http://live.spark.gov.in/livehelp.php?department=1&cslheg=1&serversession=1

    ReplyDelete
  33. PLEASE MAIL ALL THE COMPLAINT TO info@spark.gov.in....

    ReplyDelete
  34. I can't enter the SPARK site because it is blocked when entering incorrect password repeatedly.How can I remove it ?

    ReplyDelete
    Replies
    1. PLEASE SEND YOUR USER CODE DATE OF BIRTH AND CONTACT NUMBER to info@spark.gov.in

      Delete
    2. Contact Your DMU and get the password reset.

      Delete
  35. How i create supplementary Salary of an employee, his salary is withheld for want of Deputation approval for 5 months

    ReplyDelete
  36. AS PER MEDICAL OFFICERS NEW SALARY SLIP DA IS CALCULATED AFTER MERGING SPECIAL PAY AND BASIC.HOW TO MAKE THE ADJUSTMENT IN SPARK BECAUSE BY DEFALT SPARK AUTO CALCULATE DA FROM BASIC ONLY

    ReplyDelete
  37. One salary bill was processed during 9/12. The same bill was processed after rectifying the errors. But forget to cancel the earlier one. Now when we are processing the DA arrears w.e.f.7/12 to 11/12 , it asked to give the Encashment details for the Ist one. How can I delete the bill? Whom I have to Approach?

    ReplyDelete
  38. i joined pf before two months...iam added my pf account number into spark.Then started deducting my subscription amount from my salary..but my pf account number did not showing in my salary bill

    ReplyDelete
  39. rely

    YOU JUST GO TO administrative tool bar THEN EDIT PERSONAL DETAILS ---EDIT PRESENT SERVICE DETAILS THEN EDIT THE GPF ACCOUNT NUMBER----CONFIRM


    NAUSHAD 9745032009

    ReplyDelete
  40. Dear Sir,
    The DA % worked for one employee is more than the 45% . To adjust the same a recovery for excess pay was done on the recovery side and the Net amount was corrected to actual and the salary was processed for December. Now how to rectify this error. The same happens with another employee on HRA. (normal in panchayath it is 250 and for one employee it is 390) the same adjustment was done to arrive at the Net amount. Please guide me how to rectify this error for the next month.My email sivatpq8@gmail.com

    ReplyDelete
  41. Dear sir,
    How to enter the refund (through treasury Chalan) of excess salary drawn in SPARK?

    ReplyDelete
  42. Dear Sir,
    I Upload wrong signature in spark is it possible to change ?

    ReplyDelete
    Replies
    1. Yes, You can change signature &photo from... service matters....personal details

      Delete
  43. One of our staff suspended from 24-09-12 to till date, from 20-09-12 to 23-09-12 he was unauthorized absent. How can we give him subsistence allowance he want to give September salary up to 19th , remaining days can we proceed subsistence allowance through spark . what we can do his unauthorized absent period.

    ReplyDelete
  44. I have to delete my AG payslip entry dated 01/02/2013 with effective date 27/11/2012. Please help

    Nisha K K
    (PEN 648095)

    ReplyDelete
    Replies
    1. Please send contact details through Contact us Tab

      Delete
  45. Sir
    How can deduct income tax from spark
    Pls say the income tax proceeding method

    ReplyDelete
  46. how merge thepart of salary arear both to gpf and cash with salary

    ReplyDelete
  47. Problem arises when processing grade arrear of a UDTypist with effective Date of 28.04.2012, that is I entered in the service maaters - promotion- selected UD Typist HG The error is invalid effective date . How to overcome this problem

    ReplyDelete
  48. i cant update my encashment details.its saying that the gross amount should be equal to the the total cash amount.the gross amount keeps on changing whwn i press proceed.please helm me on this problem.

    ReplyDelete
    Replies
    1. CASH AMOUNT = NET AMOUNT
      TC AMOUNT = SUM OF GROSS AMOUNT OF THE BILL -(MINUS) NET AMOUNT

      Delete
    2. My basic pay is Rs. 18320. I was on half pay leave from 19-11-2013. I got payslip and updates it in spark. In payslip, basic pay is 9160(half of 18320).
      Also i have updated Half Pay period in Leaves availed screen.
      When i process leave salary from 19.11.2013, its calculating basic as 4580(one more half)
      How to solve this?

      Delete
  49. I AM A DOCTOR AND I HAD MERGED MY DA ARREARS WITH MY 2014 JANUARY SALARY, AFTER WHICH I HAD EN-CASHED IT AT THE TREASURY IN FEBRUARY. NOW I AM NOT ABLE TO UPDATE THE ENCASHMENT DETAILS IN SPARK FOR THE SAME.
    I TRIED CONTACTING SPARK THROUGH PHONE AS WELL AS LIVE CHAT, BUT NO ONE IS ANSWERING THE PHONE OR THE LIVE TALK. SUCH A DELAY IS CAUSING PROBLEMS FOR ME AS I AM NOT ABLE TO PROCESS MY NEXT SALARY OR SUBMIT MY INCOME TAX STATEMENTS.
    IS THE GOVT. OUT TO TORTURE ITS EMPLOYEES?

    PLS HELP!!!!

    ReplyDelete
  50. i got updated my encashment details in cash ammount i put the net ammount and updated, as it is an error, i am getting an error message while trying to prepare the next month's bill, trying to contact spark, but no one answering phone as well as live chat.. can anyone help..?

    ReplyDelete
  51. I am not able to remove my cash handling allowance from my present salary. Please help.

    ReplyDelete